These Terms of Service (“Terms”) govern your use of the Quick Dry Cleaning website and related cloud-based software services (together, “Services”) provided by [DC Web Services Pvt Ltd] (“Company”). By accessing or using the Services, you agree to be legally bound by these Terms.
The Services provide software tools and applications delivered via the internet to help businesses in the dry cleaning industry manage operations, accounting, marketing, payments, order tracking, route optimization, analytics reporting and more. You may access the Services using any popular modern internet browser or various end client as well end customer facing mobile application, other interfaces such as via WhatsApp bot or though our APIs.
Quick Drycleaning Software (QDC), a specialized lineup of solutions meticulously crafted to address the unique requirements of laundry businesses. QDC offers a strategic product lineup, each component designed to solve specific challenges within the laundry and dry cleaning industry. This overview serves as an integral part of our Terms of Service, outlining the key features and functionalities within our product offering.
Quick Drycleaning Software (QDC) presents a comprehensive suite of tools tailored to optimize laundry and dry-cleaning operations. While each product contributes to a seamless customer experience and efficient business management, it is important to understand the unique considerations for each. The emphasis below highlights specific conditions regarding the Super Admin tool.
For businesses with multiple locations/franchises, QDC’s Super Admin tool serves as the central hub for managing various aspects, including services, garments, customer information, accounting, reporting, user access controls, active/inactive subscriptions, and configuration of the COD app and WhatsApp for multiple locations.
Special Note: Each store requires a unique license to access the Super Admin tool. This means that, even within a multi-store setup, individual licenses are necessary for each store to utilize the Super Admin functionality independently.
Quick Dry Cleaning Software’s Store CRM enhances laundry and dry-cleaning operations by centralizing customer information management, order generation, QR Code/Barcode-enabled garment tagging and tracking, customer communications for order updates, prepaid packages for customer retention, reporting and dashboards for decision-making, promotional messages for discounts and offers, customer feedback, and more.
QDC’s Workshop Management tool offers efficient garment tracking between store and workshop, workshop challans, in-workshop garment tracking by stage, multi-store garment dispatch, maintenance of workshop workload, and tracking of urgent orders.
The Driver App facilitates efficient order management and deliveries with capabilities such as order generation at the customer’s doorstep, new customer creation, SMS and call functions directly from the application, Google map navigation to the customer’s doorstep, customer notifications, payment acceptance, garment delivery, and customer signature capture during order placement.
The COD application is the only app permitted to be white-labeled within the QDC lineup for a given store. It enables customer registration, showcases promotional banners for offers, pop-up banners for updates or offers, pick-up and delivery schedules, order and garment tracking, in-app notifications, digital payments, and customer feedback.
Special Note: For multi-store operations, each store will require an independent license for the COD app, even if there is a common COD app covering a larger area.
The QDC WhatsApp Bot facilitates customer registration, order notifications, order status updates, viewing invoices through links, digital payments, and gathering customer feedback.
Special Note: For multi-store operations, each store will require an independent license for the whats app bot, even if there is a common number covering a larger area.
Terms of Service Applicability:
These terms apply to all QDC products. Clients engaging with QDC software agree to comply with the outlined terms to ensure a mutually beneficial and legally sound business relationship. It’s essential to carefully review the terms for each product, particularly the unique conditions related to the Super Admin tool and other specific applications.
4.1 Free Trials:
New clients may be entitled to a Free Trial period, during which they are not required to provide any payment information. Upon the expiration of the Free Trial period, the account will be automatically deactivated. To prevent deactivation or reactivation the account, the client must select a plan and pay the plan’s first payment interval fee. If the client fails to make the first payment within 2 weeks of the Free Trial period’s expiry, Quick Drycleaning Software reserves the right to permanently delete the account, including all client data therein.
4.2 Special Offers and Promotions:
In addition to the existing plans, Quick Drycleaning Software may, at its sole discretion, offer special discounts and promotions from time to time. These offers may be subject to additional terms and conditions specified by Quick Drycleaning Software.
4.3 Proof of Concept (PoC):
For potential clients interested in a Proof of Concept (PoC) or demonstration, Quick Drycleaning Software may provide limited access to certain features for testing and evaluation purposes. The client acknowledges that Quick Drycleaning Software reserves the right to fully or partially discontinue, at any time and without notice, any features provided as part of a Proof of Concept.
4.4 Beta Services:
Quick Drycleaning Software may offer beta services to clients for testing and evaluation. The client agrees that Quick Drycleaning Software may, at its discretion, fully or partially discontinue, temporarily or permanently, any of the beta services, with or without notice. The client further acknowledges that Quick Drycleaning Software will not be liable for any harm related to, or arising out of the client’s use of the beta services, or caused by the modification, suspension, or discontinuance of any beta services, for any reason.
By engaging in Free Trials, Proof of Concept, Demos, or Beta Services, clients agree to abide by the terms and conditions outlined in this section, as well as any additional terms communicated by Quick Drycleaning Software during the engagement period.
To use the Services, you must register for a user account by providing complete and accurate information. You are responsible for maintaining the confidentiality of your user credentials and all account activities. You must immediately notify the Company of any unauthorized account use.
6.1 Prohibited User Activities
The Client and its Users may only use the Quick Drycleaning Services in compliance with these Terms and applicable laws. The following activities are expressly prohibited:
(a) Illegal Use: Utilizing the Services to violate any laws or regulations, or to incite illegal activities.
(b) Unauthorized Manipulation: Copying, redistributing, decompiling, reverse engineering, extracting source code, or creating derivative works of the Services.
(c) False Information: Providing false, inaccurate, or misleading user account information.
(d) Malicious Content: Uploading, storing, or transmitting viruses, malware, or illicit content using the Services.
(e) Harassment and Libel: Harassing, threatening, or disseminating libelous statements about the Company.
(f) Unauthorized Access: Accessing or using Services beyond the scope of assigned user roles and permissions.
(g) Whitelabeling and Branding: Whitelabeling, branding or suggesting it as one’s own product/service, or obscuring Company branding from the Services.
(h) Intellectual Property Infringement: Creating derivative works or duplicating features, functionality, workflows, integrations, or other intellectual property found in Services.
(i) Prohibited Access Methods: Using prohibited access methods such as reverse engineering or unauthorized API calls to reproduce aspects of the Services.
(j) Unauthorized Resale: Reselling data, metrics, insights, or outputs from the Services to compete with Company offerings.
(k) Source Code Manipulation: Accessing Services source code or documentation, reverse engineering code, scripts, or frameworks for derivative use.
6.2 Prohibited Commercial Activities
The Client may not engage in the following commercial activities without the Company’s prior written authorization:
(a) Unauthorized Resale: Reselling, distributing, or sublicensing access to the Services, unless to authorized Users of the Client.
(b) Exceeding Intended Use: Using the Services beyond the intended scope, functionality, or capacity levels made available under the Client’s subscription plan.
(c) Unauthorized Fees: Reselling or charging access fees for the Services beyond contractually agreed pricing under this Terms of Service.
(d) Fee Markup: Marking up, bundling, or integrating fees for the Services as part of other products or offerings without a written agreement in place with the Company.
(e) Misuse of Trademarks: Using Company trademarks, branding assets, or implying false endorsement as a reseller or integration partner without a formal partnership agreement.
(f) Competing Products: Utilizing features, data, metrics, or outputs of Services to build/offer/use similar or competing products, projects for either self, internal or external use.
(g) Additional Charges: Charging professional service, integration, or implementation fees covering the Services on top of contractual subscription costs.
(a) Access to paid features and services of Quick Dry Cleaning Software requires the purchase of a subscription plan. Subscription fees will be displayed or communicated with to you prior to purchase.
(b) The company reserves the right to adjust pricing for subscription plans on renewal. The company will provide advance notice of 30 days for any pricing changes prior to the renewal date.
(c) Subscription plan payments are charged automatically on a monthly or annual basis depending on your billing selection.
(d) Payment methods accepted include major credit/debit cards and online payment platforms. Bank account direct debit available in certain countries.
(e) You must provide valid and up-to-date payment information to process subscription payments. You are responsible for keeping your payment information current in your account dashboard.
(f) Your subscription will automatically renew at the end of each billing term unless you downgrade to a free plan or notify Company at least 30 days in advance that you do not wish to renew.
(g) If there are issues processing your subscription renewal payment, the Company reserves the right to suspend your access until updated payment details have been provided. Accounts that are delinquent over 30 days may be subject to termination.
(h) All payment amounts are due immediately upon receipt of invoice, unless stated otherwise in writing by Company. Any disputes to an invoice must be made within 7 days or payment remains due according to original terms.
(i) Company may invoice applicable transactional taxes and VAT where required by law. You are responsible for paying any such taxes related to your subscription plan based on billing location.
Company may invoice applicable taxes such as VAT, GST or sales tax depending on your location. You agree to pay any such taxes invoiced by the Company.
You may terminate your subscription by contacting the Company directly.
No Refunds: QDC offers no refunds for any unused services, regardless of the reason for termination. This includes, but is not limited to, clients who choose not to use the service, fail to onboard, or terminate the contract mid way. You will also be liable to pay any due amount for the contracted period if such payments are pending.
If you are not satisfied with the services provided by QDC, you may contact us to discuss your concerns. However, we cannot offer refunds under any circumstances.
Company reserves the right to suspend, restrict or terminate your access to the Services upon reasonable belief of your violation of these Terms or any applicable laws.
(a) You retain all ownership rights to data uploaded or entered by you into the Services, including transaction records, customer information and other business data.
(b) You grant Company permission to access, store, transmit and process such data to provide the Services.
(c) Company will not review, share, distribute or reference your data without consent, except where required by law.
(d) You may export and retrieve your full data at any time through the self-service data export tools offered in the Services. Export formats offered may vary by data type but will allow reasonable machine-readable access.
(e) However, upon termination, Company reserves the right to delete all client data after a notice period of 30 days. Data exports must be requested in supported formats before end of notice period.
(f) Any aggregated metrics or business insights derived from multiple client data may belong to Company.
(g) Where personal data is uploaded, you represent all required consents under data protection regulations have been obtained, and you remain the data controller.
(h) Company may disclose your data to third-party service providers who process data on our behalf, such as cloud hosting providers, payment processors, and marketing, development, design, and other partners. These service providers are obligated to use your data only in accordance with our instructions and to maintain the security of your data.
(i) Company may also disclose your data if required to do so by law, or to protect the rights, property, or safety of Company, our users, or others.
A. Company Security Responsibilities
The company will implement commercially reasonable security safeguards to help protect customer data.
The company will match technical and organizational controls for client data to those applied to securing the Company’s own confidential data.
Company will not access, use, or share customer data except as required to provide the Services or as may be required by law.
B. Client Security Responsibilities
Clients are responsible for managing access controls and credentials for their authorized users. This includes maintaining confidentiality of usernames and passwords, disabling user access promptly for departed staff, and avoiding account sharing.
Clients must enable and appropriately configure all available security features provided within the software to safeguard uploaded data. This may include role-based access, multi-factor authentication, examining audit logs, device whitelisting, and other built-in data protection modules and features offered in Quick DryCleaning Software.
Clients should adopt secure internal policies covering passwords, remote access, company-issued devices, confidential data handling, infrastructure patching and other related best practices.
Clients may not upload or submit any sensitive, regulated data such as credit card numbers.
(a) THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.
(b) COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, OF DATA SECURITY, DATA PROTECTION, DATA LOSS OR REGULATORY COMPLIANCE.
(c) COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SERVICES MAY BE IMPACTED BY FACTORS OUTSIDE OF COMPANY’S CONTROL.
(d) COMPANY ACCEPTS NO LIABILITY ARISING FROM YOUR USE OF CONTENT DOWNLOADED OR ACCESSED THROUGH THE SERVICES. YOU ARE RESPONSIBLE FOR ANY DAMAGE TO SYSTEMS OR DATA FROM USE OF DOWNLOADED CONTENT.
(e) NO ORAL OR WRITTEN INFORMATION PROVIDED BY COMPANY OR ITS REPRESENTATIVES CREATES A WARRANTY UNLESS EXPRESSLY STATED IN THESE TERMS.
(f) WHILE COMPANY IMPLEMENTS COMMERCIALLY REASONABLE CONTROLS, NO SOFTWARE OR INTERNET TRANSMISSION CAN GUARANTEE 100% PROTECTION FROM INTRUSION OR DATA LOSS. CLIENT ACCEPTS INHERENT RISKS OF HOSTING DATA ONLINE.
(a) COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, INCLUDING LOSS OF PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES.
(b) IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICES EXCEED INR 10,000 (TEN THOUSANDS INDIAN RUPEES) OR THE FEES YOU PAID TO COMPANY IN THE THREE (3) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY, WHICHEVER IS LOWER, REGARDLESS OF THE NATURE OF THE CLAIM.
(c) THE LIMITATIONS IN THIS SECTION SHALL APPLY EVEN IF A REMEDY FAILS ITS ESSENTIAL PURPOSE. CERTAIN JURISDICTIONS MAY NOT PERMIT CERTAIN DISCLAIMERS OR LIMITATIONS, SO APPLICABILITY OF THESE PROVISIONS MAY VARY.
You agree to indemnify and hold harmless Company, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party’s rights, in violation of any law, in violations of any provisions of the Agreement , or any other claim related to your use of the Services, except where such use is authorized by Company in writing.
(a) Company reserves the right to modify these Terms of Service upon notice to you at any time. Significant changes that impact your rights will be notified via email to your registered email address or communicating within the Quick DryCleaning application, with at least 30 days advance notice provided.
(b) If you do not agree to the updated Terms, you may terminate your use of the Services within 30 days of receiving notice by sending an email to [Company Email Address].
(c) In case of termination due to modifications, you will be issued a prorated refund for prepaid subscription fees covering the unused remainder of the billing term.
(d) Your continued access to or use of the Services after the 30 day notice period shall be deemed binding acceptance of the updated Terms. Minor changes or Terms updates unrelated to your core rights do not require an opt-out option.
(a) The Services and all associated intellectual property rights, including copyrights, patents, trademarks, service marks, trade names, trade secrets, know-how, interface design, look and feel, algorithms, queries, data models, scripts, applications, interactive features, source and object code, databases, text, graphics, icons and hyperlinks are the property of Company and are protected by intellectual property laws.
(b) Company retains full ownership rights in all software, technology, designs, content or other materials provided through or used in operating the Services. You gain no ownership interest in the Services through your use.
(c) Any unauthorized access, use, reproduction, distribution, display, modification or publication of Company proprietary materials obtained via the Services is strictly prohibited without express prior written authorization from the Company. Violations will result in damages including costs of material reproduction and legal fees.
(d) All Company and third party trademarks displayed by the Services are the exclusive property of their respective owners, which must not be actual or likely confused. No trademark license is granted by displaying or accessing such marks.
(e) By uploading, sharing or distributing materials protected by copyright, trademark or other intellectual property laws via the Services, you represent having full legal rights and required permissions from applicable rights holders to make such contents available publicly. Company expressly reserves the right upon notice to remove materials that infringe or likely infringe any third party intellectual property rights.
(f) User comments and feedback related to the Services do not grant Company ownership rights over such comments. However, Company reserves an unconditional right to use, share or incorporate technical suggestions from clients into improving the Services, without compensation owed back to the originating users or clients.
These Terms shall be governed by the laws of India. Any disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be resolved through the following process:
Mediation:
In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through mediation. QuickDryCleaning will propose the mediation party/parties upon a written request by the customer. Upon acceptance of the proposed mediator, both parties will participate in good faith negotiations to reach a resolution. If mediation does not result in a resolution within 90 days, either party may then proceed to pursue legal proceedings.
Jurisdiction:
You hereby consent to the exclusive jurisdiction of the courts in Delhi, India, for the resolution of any disputes related to the Services or Terms. Any legal actions or proceedings arising out of or relating to these Terms shall be brought in the courts located in Delhi, and you hereby waive any objection to such jurisdiction.
This mediation process is intended to facilitate a fair and expeditious resolution before resorting to formal legal proceedings. If you have any specific preferences or modifications, please let me know.
18.1 Uptime Guarantee:
Quick Drycleaning Software is committed to providing a reliable service, and as part of this commitment, we guarantee a Service Level Agreement (SLA) of 95% uptime. This SLA is applicable during the normal course of operation and does not include scheduled maintenance periods or force majeure events.
18.2 Claiming Free Service Extension:
In the event that the guaranteed uptime falls below 95%, clients have the right to claim a free equivalent extension of service for each day of downtime or any major blocking issue. To claim this extension, clients must notify Quick Drycleaning Software within 72 hours of the downtime or major blocking issue occurrence.
18.3 Notification and Claim Process:
Clients must submit a notification of downtime or major blocking issue to Quick Drycleaning Software’s support team via the designated channels. The notification should include relevant details such as the date, time, and nature of the incident.
18.4 Verification and Approval:
Quick Drycleaning Software will promptly verify the reported downtime or major blocking issue. Upon verification, and if deemed valid, Quick Drycleaning Software will approve the equivalent extension of service.
18.5 Equivalent Extension Calculation:
The equivalent extension of service will be calculated based on the actual downtime duration, and clients will be notified of the approved extension period.
18.6 Limitations:
This SLA does not cover downtime or issues resulting from client misuse, third-party service interruptions, or events beyond Quick Drycleaning Software’s reasonable control.
18.7 Modification of SLA:
Quick Drycleaning Software reserves the right to modify this SLA, and any changes will be communicated to clients in advance.
19.1 General Refund Policy:
Quick Drycleaning Software typically does not offer refunds for its services. However, there are specific circumstances outlined in this Refund Policy where refunds may be considered.
19.2 SLA Breach Refund Exception:
Refunds will be considered if the Service Level Agreement (SLA) falls below 80% for a continuous period of three months, and the client is unable to access Quick Drycleaning Software services during this time. Usual defects impacting one or few modules, which do not render the entire service inaccessible, are considered inherent to the software and are not considered a breach in service. Quick Drycleaning Software will make all reasonable efforts to resolve defects in a commercially feasible manner within a planned timeframe.
19.3 Claiming Refunds:
To claim a refund under the SLA breach exception, clients must submit a formal request to Quick Drycleaning Software’s support team within 14 days of the end of the three-month period. The request should include details regarding the SLA breach, including dates, duration, and any relevant supporting documentation.
19.4 Verification and Approval:
Quick Drycleaning Software will conduct a thorough verification of the reported SLA breach. If the SLA breach is verified and meets the specified criteria, Quick Drycleaning Software will approve the refund for the unused period on a pro-rata basis.
19.5 Refund Calculation:
The refund amount will be calculated based on the unused period following the SLA breach and will be processed within a reasonable time frame.
19.6 Limitations:
This refund exception does not apply to breaches caused by client misuse, third-party service interruptions, force majeure events, or defects impacting one or few modules that do not render the entire service inaccessible.
19.7 Modification of Refund Policy:
Quick Drycleaning Software reserves the right to modify this refund policy, and any changes will be communicated to clients in advance.
