As you all know, Customer retention is important for every Laundry and Dry Cleaning business. And when you know the fact that “80% of your future profits will come from just 20% of your existing customers”. It becomes more important to think about customer retention in Laundry business. Because of Our Laundry Industry, it is even more challenging to acquire new customers every time because we have limited resources, skilled labor, and reduced margins to increase profit share. So, it became very important to focus on customer retention.
Let me define customer retention in Laundry Business to make you understand more easily. >>
Customer Retention for Laundry and Dry Cleaning businesses simply refers to focusing on your existing customers to drive more revenue and better ROI from them and keep them loyal to your brand.
Now the question arises how can Laundry and Dry Cleaning businesses do that. Well, you might or might not know but the QDC Software Pre-Paid Packages can do it more easily for you. They can contribute to Customer retention in Laundry Business more than you think. It can increase sales by 37% and garments by 19%.
The Pre-Paid package is a package that a customer buys that is issued by your laundry and dry cleaning store. And in return, the customer gets the service a little more than the amount paid by him/her in advance.
Pre-Paid packages can provide several benefits to the Laundry and dry cleaning, not only for the business but to the customers also. If we talk about the benefits to the business then some of them are:
It saves your time: you need not waste your time on following up or chasing the customer to recover money as it happens with credit policy through prepaid packages.
Guaranteed Customer Loyalty: Customer will not switch to the competition as the advance is paid and you as a business get enough time to understand that customer and can make effort to satisfy with the required services.
You can enjoy interest-free loans: A great amount of money can be generated using these packages and then the amount can be utilized to make strategic investments to grow the business.
On the Other hand, if we talk about the customer benefits then
They don’t need to worry about the regular payments.
Prepaid plans make laundry and dry cleaning affordable, easy, and hassle-free for customers
Discount benefit – Customers love to get discounts. Hence do not hesitate to pay upfront if they trust the business and are sure of the quality of the service.
Quick Dry Cleaning Software provides you the accessibility to creating and managing these pre-paid packages for the laundry and Dry Cleaning Businesses. You can look at the image below of what the QDC Software packages platform looks like. You can create any number of packages you want and can edit them if required. If you have multiple stores you can choose and set your packages accordingly.
You can check out the packages insight, sales, or upsell prospects as the software provides you with all the management and you can easily have a look at the number of packages with the number of customers and the amount, the number of packages will going to expire in the period you can use the filter on data of the week, month or year according to you your need, the total balance to be served in the packages till now, and also the number of packages in which order have not placed in the selected time.
Let’s discuss the types of packages in the QDC Software for Laundry and Dry Cleaning Business which leads to the customer retention in Laundry Business: –
Discount based Packages: –
In this package type, the Customer will get some discount on certain services for example:-
- Package 1:
- Package Name: QDC Silver
- The Package Cost: Rs. 499/-
- Benefits: Enjoy 10 % discount on each order
- Validity: 1 Year
- To Watch Video: Click Here!
Or
- Package 2:
- Name of the Package : QDC Gold
- Package Cost : Rs. 599/-
- Benefits: Enjoy 20 % discount on Dry Clean
- Validity: 1 Year
- To Watch Video: Click Here!
Or
- Package 3:
- Name of the Package: QDC Platinum
- Package Cost: Rs. 699/-
- Benefits: Enjoy 10% discount on all services and value of 699/-.
- Validity: 1 Year
- To Watch Video: Click Here!
Or
- Package 4:
- The Package Name: QDC Diamond
- Package Cost: Rs. 999/-
- Benefits: Enjoy 15% discount on dry cleaning, 10% discount on laundry and 5% discount on steam iron.
- Validity: 1 Year
- To Watch Video: Click Here!
Wallet based Packages: –
As the name suggests, by buying this package a customer will get unlimited benefits in a limited time for example: –
- Package 1:
- The Package Name: QDC Plus
- Package Cost : Rs. 5000/-
- Benefits: Enjoy a service of 5500/-
- Validity: 6 Month
- To Watch Video: Click Here!
Or
- Package 2 :
- Package Name: QDC Premium
- The Package Cost : Rs. 10,000/-
- Benefits: Enjoy a service of 11,000/- with 10% discount on all services
- Validity: 1 Year
- To Watch Video: Click Here!
Garment based: –
This package is on the basis of the garments like if customer pays an amount afterward what number of ready garment will he get, for example: –
- Package 1
- The Package Cost : Rs. 1,000/-
- Benefits: Get 10 garments dry cleaned
- Validity: 1 Year
Or
- Package 2
- Cost of the Package : Rs. 5,000/-
- Benefits: Get 50 garments dry cleaned (wash and fold and wash and iron).
- Validity: 1 Year
Weight based Packages: –
These packages are for laundry service and are limited by the weight, some of the examples of these packages are given below: –
- Package 1
- Package Cost : Rs. 1,000/-
- Benefits: Get 10 Kg garments
- Validity: 1 Month
Or
- Package 2
- Cost of the Package : Rs. 5,000/-
- Benefits: Get 50 Kg garments
- Validity: 1 Month
We would recommend to all the Dry cleaners and Launderers out there that You must go for the pre-paid packages if you want customer retention in your Laundry Business and urge to grow your business. To hassle-free and effective management of the pre-paid packages and other processes, you can go blindly with Quick Dry Cleaning(QDC) Software.
Start your 14 days free trial of Quick Dry Cleaning software right now >> Click Here!
